Consumer Care Center
Consumer Care Center As your Consumer Care Center, SafetyCall can assist in managing all consumer related inquires by telephone, letter and email communication. Our representatives provide quality service and effectively interpret the caller’s needs, assist the consumer and provide resolution to their inquiry. Being fully trained in each industry we service, our representatives ensure all reportable calls are directed to the correct department to meet industry specific regulatory requirements. All communications are entered into a single database, SafetyNotes™ , for consistent tracking and are easily accessible to our clients using our proprietary SafetySearch™ software. We provide you with detailed and customizable reports of all consumer inquires to fit your needs. SafetyCall can track and fulfill consumer product reimbursement and replacement requests. We can also track and retrieve products from consumers by mail when product retrieval is necessary for quality or manufacturing investigations.